An RTK fix can sometimes be difficult to achieve when scanning pour areas below-grade or in large urban areas surrounded by tall buildings. If this occurs when attempting to achieve a fix at the deck level, try raising the pod to 50ft above the deck (scan elevation) and check if an RTK fix was established.
If a fix is not achieved, confirm the controller is still connected to the internet and toggle the RTK on and off by clicking the RTK icon at the top of the screen and toggling the slider. turn off the controller and on again.
If neither of these steps work, the drone will maintain high accuracy for 10 minutes so the scan can be completed.