The observation page is the central hub for quality verification in your construction management workflow. This powerful interface gives you complete visibility and control over every quality issue from initial detection through final resolution.
With our newly redesigned observation page, you can quickly access critical information, track resolution progress, and document quality corrections—all in one organized view. Whether you're a field superintendent verifying corrections, a trade contractor implementing fixes, or a project manager overseeing quality metrics, the observation page provides the tools you need to maintain construction quality efficiently.
This article walks you through the key features and actions available on the observation page to help you maximize your quality verification process.
In this article you will find:
Observation page layout
The observation page is organized into four intuitive sections that provide all the information and tools you need to manage quality issues effectively.
This layout prioritizes the most critical information first, with a clear visual hierarchy that helps you quickly understand the issue and take appropriate action.
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Main actions, Including:
- Status - current position of the observation in the workflow
- Reason - when an observation is moved to waiting fore review status or closed status, a progression reason must be provided. this reason is editable.
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Image area, including:
- Main image - primary observation image
- Additional images - supporting images to the main image
- Navigation arrows - allowing you to move between images, in addition to the ability to click on the additional images
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Observation data, including:
- General information - primary information on the observation
- Additional data - additional reference data
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Activity feed, including:
- Observation history - full audit history of all actions performed on the observation, including who performed the action
- Comments - manually add a comment on the observation
- Image upload - manually add an image to the observation
This view is available on our web platform and on the mobile app.
Observation actions
The actions section puts the most important workflow controls at your fingertips. Here you'll find tools to update status, document reasons for changes, and progress observations through your quality verification process. These controls provide a standardized way to manage the observation lifecycle, ensuring consistent quality management across your entire project.
How to close an observation
To close an observation update its status by clicking on the Status button in the blue box on the observation page.
Here, users can update the observation to In Progress, For Review or Closed to complete the observation lifecycle.
The workflow depends on the users roles. For example, a user with the shell trade role will only be able to move the observation to "For Review". See our "user roles and permissions" article for more information.
How to change the observation reason
When closing an observation, the user will be asked to explain why the observation is being closed.
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Observation Corrected |
Plan Coordination |
Accepted as Installed |
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The observation has been corrected per the construction documentation. |
The observation either:
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The observation does not need to be corrected because:
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Clicking SAVE will then update that observation's status.
You can also edit the observation reason by clicking the existing reason.
How to change the observation assignee or due date
- Clicking the assignee box will allow you to search the project's users and assign them the current observation. Only users that have been added to the project can be assigned an observation.
- Clicking the due date will open a datetime picker from which you can select the expected completion date.
Observation images
Interacting with the images
The redesigned image area makes it easier than ever to review multiple observation images with intuitive navigation and clearer visual indicators.
Main image display
- The primary observation image appears prominently at the top of the page
- Click directly on the main image to expand it to full size for detailed inspection
- The main image always displays with the highest quality for clear visibility of deviations
Using navigation arrows
- To the left and right of the main image you will see two navigation arrows
- Click the arrows to cycle through all available observation images
- As you navigate, the currently displayed image is highlighted in the thumbnail strip below
Working with thumbnails
- All available images appear as thumbnails below the main display
- Click any thumbnail to immediately display it as the main image
- The currently selected image is visually highlighted in the thumbnail strip
- Thumbnails provide a quick preview of all available documentation for the observation
This improved image navigation system reduces the number of clicks needed to review all documentation and provides a more intuitive way to inspect quality issues from multiple angles.
How to read the shell observation image
Each shell observation includes 2 images used to identify and assist with its correction:
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The main image A high-resolution, closeup view of the defect with an Orange Box surrounding the defective area. |
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Location image To help you better identify the exact placement of the observation on the facade, the location image provides a larger snapshot of the area the observation is located in. |
Observation data
This section provides all the essential context about each observation, organized in a logical hierarchy from general to specific details. Information is grouped into expandable sections that allow you to focus on what's relevant while keeping additional reference data available when needed.
Every observation contains structured data points that tie back to your construction plans, providing full traceability for quality management.
General information
- Trade - Identifies which construction trade is responsible for the element.
- Element - Specifies the specific construction component with a quality issue.
- Issue Type - Categorizes the type of quality concern detected.
- Inspection notes - Do not appear in all observations. Used to further describe the defect shown in the observation image.
Additional Details
- Location - Indicates where in the building or site the observation was documented. This information helps field teams navigate efficiently to the correct location.
- Facade stage - One of three relevant facade stages used to group the observations; Structural, Weatherproofing or Finishes
- Scan date - Shows when the quality issue was originally detected. This timestamp helps track issue age and resolution timeframes.
- Last updated - Indicates the last time this observation was updated by the Siteaware system, either with new images, status change or additional data.
Activity feed
The activity feed delivers a comprehensive audit trail of all actions taken on an observation. This chronological record provides accountability and context for decision-making, facilitating better communication between field teams and project stakeholders.
Coming soon - New unread indicators, so you can quickly identify new updates since your last visit, ensuring important information is never missed.
Adding a comment and uploading images
The comment thread allows you to add a text comment or attach an image to either provide additional documentation of the current condition or of the repair after the correction.
Coming soon - Unread activity badge
Users receive indicators for unread events in the feed, marked by a red badge with the number of events missed since they last accessed this observation.
When accessing the feed, any event not seen by the user will be marked by a small red dot.
These markings will be removed only after being read, once you move to a different observation, or exit the observation in any other way.
Access status syncs across mobile/web/tablet, so going through an observation feed any platform will update across all views.