When a construction element is physically obscured before Siteaware can verify that an issue was fixed, the observation is automatically flagged as “Covered before verification” This article explains what that means, where you’ll see it, and what to do next.
What does “Covered” mean?
A “Covered” flag is applied to an observation when the area or element it relates to has been closed up by later construction - for example weatherproofing applied over a structural element - before Siteaware completed a follow-up scan to verify the fix.
The flag is informational: it does not close the observation or change its status. The observation remains in its latest status and still requires your review.
[ Insert Figma image: Covered flag on observation ]
Where will I see the Covered flag?
The Covered flag is visible across Shell wherever you work with observations. All Covered before verification observations will be marked by this icon
Which observations get a Covered flag?
Only open observations are flagged as Covered. If an observation was already closed before the element was covered over, no flag is applied.
What should I do when I see a Covered observation?
You have two options depending on the situation:
- Option 1 — Close out the observation
- If you have enough information to confirm the underlying issue was resolved before the area was covered, close out the observation with the appropriate status and reason.
- Otherwise, you can close the observation with the reason "covered", meaning you understand the issue was not fixed, and will not be fixed.
- Option 2 — Reopen the area
- If the issue was not confirmed as resolved, you can arrange for the area to be reopened so either you fix and close or Siteaware can complete a follow-up scan and verify the fix.
Frequently asked questions
Can I filter for Covered observations in the list view?
Yes. The list view includes a Covered filter so you can quickly pull up all open covered observations on a project.
Will I be notified when an observation becomes Covered?
Covered flags are applied automatically by the system. Check your scan data to see the latest list of covered before verification elements.
Soon, you wil also be able to see a summary of all covered before verification in the shell overview page.
What if an observation is Covered before verification and has already been resolved?
You can close it out manually. Select the observation, review the details, and apply the appropriate closeout status. The Covered flag will remain as part of the observation history but the observation will no longer appear in your open Covered list.